store policies

Who we are. We build and operate this store for Johnny Huynh, through Johnny Huynh Music LLC. When you buy here or at our event merch table, KOT is the seller. Our mailing address is 15708 Orange Harvest Loop, Winter Garden, FL 34787. This is a home office, so we can't accept visitors. Email us at hello@kotprojects.com.

Eligibility. This store is not meant for children under 13. If you are under 18, please get a parent or guardian's permission before ordering.

Products. We try to show colors, sizes, and details accurately, but screens vary, and printed goods can have small differences in color and print placement. Fiber content, country of origin, and sizing are listed on each product page. Please check the size guide before ordering.

Prices and errors. Prices are in U.S. dollars. If an item is listed at the wrong price or with wrong information, we may cancel the order and refund you in full, even after you receive a confirmation email.

Orders. Placing an order is an offer to buy. We accept it when we ship it or send your shipping confirmation. By placing an order, you authorize us to charge your payment method for the full order total, including tax and shipping. We may limit quantities, refuse, or cancel any order, including orders that look fraudulent or placed by bots or resellers. If we cancel, we refund you in full.

Order limits. For drops and limited items, we may limit orders to 5 units per item, 5 items per order, and one order per customer.

Payment. We accept the payment methods shown at checkout, including cards, bank payments, and Apple Pay, processed securely by Stripe. Your card statement will show KOT PROJECTS. We don't store your full card number.

Charge disputes. Please contact us before disputing a charge so we can fix the problem quickly. If you file a dispute, we may share your order details, tracking, delivery confirmation, and messages with the payment processor to respond.

Sales tax. We collect sales tax where required by law, calculated at checkout based on your delivery address. Tax may also apply to shipping charges.

Where we ship. This store is meant for customers in the United States. We ship within the United States, including U.S. military addresses (APO/FPO). We don't ship internationally yet.

Delivery. Once the carrier marks your package as delivered to the address you gave us, you're responsible for it. If you have trouble with a delivery, our Shipping Policy explains how we'll help.

All sales final. All merchandise is final sale. The only exceptions are items that arrive damaged, defective, misprinted, or wrong, and size exchanges on sized clothing, as described in our Refund, Exchange and Damaged Item Policy. We don't offer store credit or gift cards.

Canceling an order. Email hello@kotprojects.com as soon as you can. If your order hasn't shipped, we'll cancel it and refund you in full. Once it ships, it can't be canceled.

Preorders. Some items are made after you order. Each preorder item shows its estimated ship date on the product page. Our typical production time is 3 to 6 weeks.

If your order is delayed. If we can't ship your order by the time we stated, we'll email you before that date with a new estimated ship date and your options. You can cancel for a full refund, or keep your order and wait. If you don't reply, we'll treat that as agreeing to the new date, as long as it is no more than 30 days later. If we still can't ship after that, we'll ask again, and unless you tell us you want to keep waiting, we'll cancel and refund you. If we can't give a new date, we'll tell you why, and you can cancel anytime before it ships. Refunds for canceled or unshipped orders are issued to your original payment method within 5 business days. We never refund with store credit or gift cards.

Things outside our control. We aren't responsible for delays or failures caused by events beyond our reasonable control, such as severe weather, carrier or postal delays, supplier problems, tour schedule changes, or natural disasters. If this affects your order, section 15 still applies, and you can always cancel an unshipped order for a full refund.

Emails about your order. By ordering, you agree that we can email you about your order, shipping, and support. These aren't marketing emails. Marketing emails are only sent if you sign up, and you can unsubscribe anytime.

Intellectual property. All names, logos, photos, artwork, music, and designs on this site belong to Johnny Huynh, Johnny Huynh Music LLC, KOT, or their licensors. Please don't copy, reuse, or sell them without written permission. Merchandise is for personal use, and you may not resell it as a business. To report a copyright concern, email hello@kotprojects.com.

Using the site. Please don't misuse the site, try to break or overload it, use bots or scripts to buy, or place orders with someone else's payment details. Please don't use presale, discount, or access codes that we didn't give you, or break the rules of a drop or offer. We may cancel orders from anyone we believe is working with another person to get around order limits.

Ideas and materials you send us. We don't ask for ideas, music, artwork, or other creative materials, and we can't keep them confidential. If you send us anything like this, you agree that we and the artist may use it without paying you or giving credit, and that you have the right to send it.

Responsibility for misuse. If you misuse the site, break these Terms, or break the law while using the site, you agree to cover the costs, losses, and reasonable legal fees that KOT or Johnny Huynh face because of it. This doesn't apply to problems we caused.

Links to other sites. Our site may link to other websites, such as streaming or ticketing services. We don't control those sites and aren't responsible for their content, products, or privacy practices.

Changes to the site. We may change, pause, or close the store or any part of it at any time, for example when a drop or tour ends. Orders already placed will still be filled or refunded under these Terms.

No guarantees about the site. The site is provided "as is." We can't promise it will always be available or error free. To the fullest extent the law allows, we aren't liable for indirect or consequential losses, and our total liability for any claim about an order is limited to the amount you paid for that order. Some states don't allow these limits, so they may not apply to you. Nothing in these Terms limits rights you have under the law that can't be waived.

Governing law and disputes. Florida law applies to these Terms and your orders. If you have a problem, please email us first at hello@kotprojects.com with your name, order number, what happened, and what you'd like us to do. We'll work with you to fix it. If we haven't resolved it within 30 days, any legal claim will be brought in the state or federal courts located in Orange County, Florida. Either of us may use small claims court for a claim that qualifies. Some states give consumers the right to bring claims where they live, and nothing here takes that right away.

The whole agreement. These Terms and the policies linked on this site are the full agreement between you and us about your purchase. If any part is found unenforceable, the rest still applies. If we don't enforce a term right away, we haven't given up the right to enforce it later.

Changes to these Terms. We may update these Terms. The version posted when you place your order applies to that order.

California customers. California customers can also contact the Complaint Assistance Unit of the Division of Consumer Services, California Department of Consumer Affairs, 1625 North Market Blvd., Sacramento, CA 95834, (800) 952-5210.

Where we ship. Within the United States, including APO/FPO addresses. No international shipping for now.

Where orders ship from. Orders ship from Winter Garden, Florida, or from wherever our merchandise is at the time, including when our team is traveling with the tour.

Handling time. In stock items ship within 1 to 3 business days after you order. Business days are Monday through Friday, not counting U.S. holidays. Travel days can add delays. If we can't ship within this time, we'll email you with your options, as described in section 15 of the Terms. Preorder items ship by the estimated date on their product page.

Shipping cost. Shipping is calculated at checkout based on the total weight of your order. You pay shipping, and it is shown before you pay.

Carriers and tracking. We ship with USPS and other carriers. You'll get an email with a tracking number when your order ships. Delivery times after shipping depend on the carrier and aren't guaranteed.

Check your address. Please check your address before you pay. You can correct it by emailing us before we ship. If a package comes back to us because of a wrong or incomplete address, we'll reship it after you pay the new postage. If it was delivered to the address you entered, we can't replace it.

Lost in transit. If tracking shows no movement for 10 business days, email us. We'll check with the carrier, then reship your order or refund you.

Marked delivered but not received. First check around your home, with others in your household, and with neighbors. If you still can't find it, email us within 7 days of the delivery date. We'll file a claim with the carrier and decide the outcome case by case.

Damaged in transit. See the Refund, Exchange and Damaged Item Policy.

Event pickup. At some live events we offer pickup. When it's available, you'll see an event pickup option at checkout, and we'll email you the details. If you don't pick up your order at the event, email us within 7 days, and we'll ship it to you after you pay for shipping. There is no pickup at our office.

All sales are final. We don't accept returns for change of mind or fit. The only exceptions are the two below.

If your item arrives damaged, defective, misprinted, or wrong, we'll make it right.

How to claim. Email hello@kotprojects.com within 14 days of delivery with your order number and clear photos of the problem, and of the package if it was damaged in shipping. For event purchases, show us the item at the event or email us within 14 days of purchase. We need photos or to see the item before we can approve a claim.

What we do. If we approve your claim, we'll refund the item price and the shipping you paid for it, to your original payment method. If you'd rather have a replacement and we have it in stock, we'll send one at no cost. Refunds are issued within 5 business days after approval. Your bank may take 5 to 10 more business days to show it.

Sending items back. If we ask you to return the item, we'll email you the return address and a prepaid shipping label. Please don't ship anything back without our email first. Items sent back without approval may not be accepted.

What isn't covered. Normal wear, damage after delivery, washing or care mistakes, items that were altered, and small differences in color or print placement that are normal for printed goods.

What can be exchanged. One size exchange per order, for a different size of the same item, if that size is available. We don't exchange for a different product. Only sized clothing can be exchanged. Keychains, bag tags, CDs, phonebooks, hats, tote bags, and other unsized items can't be exchanged, and neither can preorder or made to order items, unless they are defective.

How to ask. Email hello@kotprojects.com within 14 days of delivery with your order number, your current size, and the size you want.

Condition. The item must be unworn, unwashed, and undamaged, with any tags it came with still attached.

How it works. We'll confirm the new size is in stock and hold it for you for 10 days. You ship the original item back to the address we email you, using tracking. Please include a note with your order number inside the package, and keep your tracking number. We aren't responsible for items lost on the way back to us. When we receive your item and confirm its condition, we ship the new size. If we don't receive it within 10 days, the hold ends and the size may sell out.

Shipping cost. You pay to ship the item back to us and pay the shipping for the new item. We'll email you a payment link for the new shipping, and we ship the new size once it's paid.

If the size you want isn't available. You can send the item back for a refund of the item price, following steps 9 and 10. We'll refund it within 5 business days after we receive and check it. Your original shipping and return shipping aren't refunded.

If the returned item isn't in the right condition. We'll send it back to you at your cost, and no exchange or refund will be made.

Exchanges at events. If you bought from us, online or at an event, you can exchange for another size in person at one of our events at no shipping cost, if we have your size there. Bring your order number or receipt.

Store credit and gift cards. We don't offer them. All approved refunds go back to your original payment method.

What we collect.

1. a.Order information: your name, email, shipping and billing address, phone number if you give it, and what you bought.
2. b.Payment information: handled by Stripe, online and at events. We don't see or store your full card number.
3. c.Marketing sign ups: your name and email when you sign up through our website, QR codes, events, or other online and offline sign up forms, always with your permission.
4. d.Device and usage information: pages viewed, device and browser type, approximate location, and similar details, collected through cookies and similar tools.
5. e.Email activity: whether you open our emails and which links you click, collected through small images and tracked links in our emails.

How we use it. To process, ship, and support your orders, handle exchanges and claims, prevent fraud and charge disputes, keep tax and business records, understand how the site is used, and, if you signed up, send marketing emails. We use email activity to see which emails are useful and to improve what we send. We don't send text message marketing.

Who we share it with.

1. a.Service providers who help run the store: Stripe (payments), Pirate Ship and shipping carriers such as USPS (shipping), and Vercel (website hosting). They may only use your information to provide their services to us. We send emails through our own email system.
2. b.Analytics and advertising partners: Google Analytics (GA4) and Meta (Facebook and Instagram). If you accept cookies, these partners may collect information about your visit, including over time and across other websites, to measure traffic and show relevant ads.
3. c.Legal and safety: when the law requires it, to respond to charge disputes, or to protect against fraud or abuse.
4. d.Business changes: if KOT is sold, merged, or reorganized, customer information may be transferred as part of that change, and this policy will continue to protect it.
5. e.We don't sell your personal information for money.

Photos at events and fan photos. We may take photos at events, including at our merch table, and share them on social media. If a photo shows you and you'd like it removed, email hello@kotprojects.com and we'll take it down. We only repost photos you share of yourself with our merch after asking your permission. We won't use your photo in ads or on product pages without your written consent, and for anyone under 18, a parent or guardian's consent.

Cookies. See the Cookie Notice. Analytics and advertising cookies only load if you accept them.

Do Not Track and privacy signals. Our site doesn't respond to Do Not Track signals. If your browser sends a Global Privacy Control (GPC) signal, we treat it as a choice to turn off advertising cookies on that browser and device. You can also decline analytics and advertising cookies in our cookie banner or block them in your browser.

Your choices and requests. Anyone can ask us to:

1. a.Stop marketing emails, using the unsubscribe link in any email or by emailing us. We'll process unsubscribes within 10 business days.
2. b.See the personal information we have about you.
3. c.Correct information that's wrong.
4. d.Delete your information.
5. e.Stop sharing your information for advertising, by declining cookies or emailing us. Send requests to privacy@kotprojects.com. We may ask you to confirm your identity. We'll respond within 45 days. Some information, such as order and tax records, we must keep even after a deletion request. You can have someone you authorize make a request for you, and we'll ask for proof that you gave them permission. If we deny your request, you can ask us to review the decision by emailing privacy@kotprojects.com with the subject line "Appeal." To stop email tracking, turn off automatic image loading in your email app, or unsubscribe. To opt out of targeted ads from many advertising companies, you can also visit www.aboutads.info/choices.

California residents. California residents can use all of the choices in section 7. We won't treat you differently for making a request.

Security. We use reasonable safeguards, but no way of sending or storing data is completely secure.

Children. This store isn't meant for children under 13, and we don't knowingly collect their information. If you believe a child under 13 has given us information, email us and we'll delete it.

How long we keep information. Order and tax records for 7 years. Marketing sign ups until you unsubscribe or ask us to delete them.

Changes. If we change this policy, we'll post the new version here with a new effective date. If the changes are significant, we'll also post a notice on the site.

Contact. privacy@kotprojects.com, hello@kotprojects.com, or 15708 Orange Harvest Loop, Winter Garden, FL 34787.

Necessary cookies keep the site and checkout working. These are always on.

Analytics cookies (Google Analytics) help us understand how visitors use the site.

Advertising cookies (the Meta pixel) help us measure and improve our ads.